MERCHANT SALES SUPPORT

Job Description

Job Description

Key Accoface-to-faceuntabilities

Accountability: Customer contact (70%)
• The role holder is responsible for managing and responding to customer requirements on a face to face basis. Ensuring customer expectations are met, actively looking at the queries and following through to resolution. Queries to be reduced through root cause analysis.
• Set up and installation of POS terminals in customer premises
• Customer contact is normally at shop manager / proprietor level
• Establish, build and maintain ongoing relationships with customers and their staff to develop and protect business income
• Identification of sales opportunities and introduction of leads to the LG team.
• Manage daily attendance levels within the team in compliance with the relevant HR policies, including management and approval of leave within the team
• Act as an enabler to the LG team under supervision by providing them with the tools and information to optimize sales.
• Monitor sales performance on a daily. Weekly and monthly basis and provide results to the Head of cards.
• Acts as an escalation point for queries that could not be resolved by the LG/Branch

Accountability: Technical support (25%)
• Technical problem resolution for customers in relation to POS terminals

Accountability: Planning and research (5%)
• Responsible for developing a personal plan to achieve targeted objectives and goals
• Personal time management of day to day activities to maximise return on resources
• Constantly update knowledge on all products and services offered by Absa card

Education And Experience Required
• B-degree or equivalent in a related field of study.
• Knowledge of Absa Group and Absa card products and services
• 2 years experience in a customer services environment
• Knowledge of the POS devices and telecommunications infrastructures
• Knowledge of the Card Acquiring industry would be an advantage but not essential
• Knowledge of the Credit Card Industry

Knowledge & Skills: (Maximum of 6)
• Communication skills
• Excellent customer awareness
• Planning
• Interpersonal skills
• Technical skills